Privacy Policy

Solar Power Outlet Pty Ltd (ABN 49 630 918 722, "we", "us", "our") respects your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy tells you how we collect, use, store and disclose the personal information you share with us, and how you can get in touch about it.

What we collect

We only collect personal information we need to give you a quote and deliver our services. When you use our free-quote form or contact us, that typically includes:

• Your name
• Your email address
• Your phone number
• Your postcode or property address
• Your property type and rough electricity bill range
• Any message or details you choose to send us

We do not ask for sensitive information, and we ask that you do not send us financial account details, passwords or identity documents through the form.

How we use your information

We use the information you give us to:

• Prepare and send you a solar, battery or commercial energy quote
• Contact you about your enquiry and answer your questions
• Design a system and, if you go ahead, arrange your installation
• Check your eligibility for rebates and manage the rebate paperwork
• Provide monitoring, warranty and after-install support
• Meet our legal, tax and regulatory obligations

We do not sell your personal information. We only use it for the purpose you gave it to us, or a directly related purpose you would reasonably expect.

When we share your information

We may share your information with trusted parties only where it is needed to deliver your system or meet our obligations, for example:

• Accredited installers and technicians who carry out your installation
• Rebate schemes and their administrators, to lodge and manage your rebate claims
• Your electricity distributor or retailer, to arrange grid connection
• Service providers who help us run our business, such as email and IT providers, under confidentiality obligations
• Government or regulatory bodies where the law requires it

We do not disclose your information to overseas recipients unless a service provider we use stores data outside Australia, in which case we take reasonable steps to ensure it is handled consistently with the APPs.

How we store and protect it

We store your information in secure systems and take reasonable steps to protect it from misuse, loss, and unauthorised access, modification or disclosure. We keep personal information only for as long as we need it for the purposes above or as required by law, and then take reasonable steps to destroy or de-identify it. No method of transmission or storage is completely secure, but we work to keep your information safe.

Cookies and analytics

Our website may use cookies and similar technologies to help the site work and to understand how it is used, so we can improve it. Analytics tools may collect anonymous or aggregated information such as pages visited and general location, which does not identify you personally. You can set your browser to refuse cookies, though some parts of the site may not work as intended. We do not use this information to build a profile of you for advertising.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. You can also ask us to stop contacting you at any time. To make a request, contact us using the details below and we will respond within a reasonable time.

Questions and complaints

If you have a question about your privacy, or you think we have mishandled your information, please contact us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, with the date it was last updated shown at the top.

Contact us

For any privacy request or question, contact us at: